Visit verification
Every visit, verified.
What we record
The six EVV data elements
Type of service
Companionship, personal care, homemaking, respite, and other non-medical services, chosen at clock-in.
Who received care
The client is selected for every visit, so each record belongs to one person.
Date of service
Recorded automatically from the caregiver's clock-in.
Location
The phone's location is captured at clock-in and clock-out, only at those two moments.
Who provided care
Each caregiver signs in with a personal account. Logins are never shared.
Start and end time
Exact times are stamped by the system and caregivers cannot back-date them.
How it works
A visit, step by step
- 1
Arrive and open the Time Clock
The caregiver signs in on their phone and opens the Time Clock.
- 2
Choose client and service
They select who they're visiting and the service they'll provide, or link a scheduled shift.
- 3
Clock in
The phone asks to share location once. Time and place are recorded.
- 4
Provide care
Visit notes can be added during or after the visit.
- 5
Clock out
Location and end time are recorded again, and the visit is checked automatically.
- 6
Office review
Our care coordinators review every visit. Anything unusual is corrected and documented before approval.
- 7
Timesheets and billing
Only approved, verified visits are paid and billed, so families pay only for care that happened.
Questions
EVV FAQ
See our Massachusetts EVV checklist, or for our full standards, see Licensing & compliance.